Refund policy
100% Satisfaction Guaranteed
At True North Map Company, we stand behind the quality of our products. If you’re not completely satisfied with your purchase, you may return it for a refund or replacement within 30 days of delivery—no questions asked.
What’s Covered
Our guarantee applies to all regularly purchased products and covers:
- Manufacturing defects
- Incorrect or damaged items
- Orders that don’t meet your expectations
- If your plans changed or you simply changed your mind
What’s Not Covered
This policy does not cover:
- Normal wear and tear from use
- Damage caused by accidents, misuse, or failure to follow our care guidelines
- Custom or limited edition items unless defective
Start a Return or Exchange
The fastest way to start a return or exchange is through our self-serve return portal:
👉 account.truenorthmapco.com
Or, if you prefer, email us at contact@truenorthmapco.com with:
- Your order number
- A brief description of the issue
- A photo, if applicable
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We’ll respond quickly and make it right.
